ITILë 2011 At a Glance [electronic resource] / by John O. Long.
Tipo de material: TextoSeries SpringerBriefs in Computer Science | SpringerBriefs in Computer ScienceEditor: New York, NY : Springer New York : Imprint: Springer, 2012Descripción: VIII, 95 p. 74 illus. online resourceTipo de contenido:- text
- computer
- online resource
- 9781461438977
- SpringerLink (Online service)
- 005.743 23
- QA75.5-76.95
Introduction -- List of ITIL Processes -- Service Strategy -- Service Design -- Service Transition -- Service Operation -- Continual Service Improvement.
"ITILë 2011 At a Glance" is an important update to the internationally-recognized ITILë best practices for IT Service Management. "ITILë 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITILë as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk references unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITILë 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITILë implementation.
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